Cannatrek Access is a web-based medicinal cannabis informational and administration service proudly supplied by Cannatrek Digital Pty Ltd (ACN 645 119 197).
This information explains how we comply with Australian privacy principles.
Cannatrek Access’ compliance with Australian privacy principles comprises:
- a commitment to compliance with privacy requirements;
- a policy and approach to privacy;
- technology systems that are in place; and
- our people and the training and education we undertake.
Collection of information
Each time you visit our website, our web servers automatically save the name of your browser and operating system, your IP address, your Internet Service Provider, the website from which you accessed our website, the webpages you visit while with us and the date and time you spend on our website. Cannatrek Access’s servers save this information primarily for data purposes. We may also evaluate anonymous or de-identified data sets for statistical purposes. Personal information may be collected through our website (e.g. through online forms), telephone enquiries or adverse reaction reports. We will only collect personal information that you provide us and you are entirely free to decide whether or not to supply this information. If you contact us, personal information about you may be collected. Personal information that may be collected about you includes: your name and contact details (eg. address, telephone number, business and professional details (if applicable) etc.); the nature of your enquiry and/or adverse reaction report; and other details about you that might be relevant, such as your age, gender and medical condition and/or medical treatment.
If you contact us by telephone, this information may be collected by Cannatrek Access as a recorded voice message where our staff are temporarily unavailable to answer a call and you choose to leave a voice message. You are entirely free to decide whether or not to give us this information.
Use of information
Cannatrek Access may use personal information for the primary purposes for which it is collected or for other related purposes that are permitted by law including, where applicable: to facilitate you receiving healthcare information under the program for which you have signed with Cannatrek Access; maintaining a record of healthcare enquiries, product complaints and adverse events and to comply with our reporting obligations to relevant regulatory authorities like the Therapeutic Goods Administration. This information will also be used to monitor, assess and improve our products and services; to provide further information regarding our products or services (including advice provided by a medical practitioner) that you have requested; to provide you with material on our activities and information on our services that may be of interest to you, which you are entitled to opt out of receiving at any time; to notify you of matters that we are required by law to notify you of (e.g. product recalls); monitoring and reviewing our compliance with relevant regulations and codes of conduct; and generating customer lists for the purposes of market research.
Storing and Disclosing your personal information
We use various systems and services to safeguard the personal information we store and use, as part of our business systems and processes. Like many companies, these systems and services may be international in operation and include other companies or entities overseas. They may also be provided by other people and organisations assisting us with services, located both in and outside Australia. When we pass on or share your personal information in this way, we take steps to ensure it is treated in the same way that we would treat it. We do our best to keep records of personal information up to date and accurate and not to keep personal information that is no longer needed. We sometimes have to pass on your personal information to third parties for legal or safety reasons or other special circumstances.